Frequently Asked Questions
No — we can build and share your family tree without one. If you'd like to access it directly, we’ll guide you through creating a free account.
That depends on available records. Most clients reach 3–6 generations, and we aim to go as far as the data allows.
Most trees are completed within 5–14 days depending on the package. Heritage+ may take 2–3 weeks.
You can share access to your existing Ancestry tree with us, and we’ll help expand and improve it from there.
Absolutely! Just mention that it's a gift in the form, and we’ll tailor the delivery to be shareable and printable.
Yes — with our TreeCare Monthly subscription, we check for updates, add new records, and keep your tree maintained over time.